| Refunds and Exchanges
We understand that even though we do our best to describe a scent, every once in a while your nose may disagree with a scent. Please remember scent can change while burning. But if you don't care for the scent at all, we offer exchanges only under the following conditions: |
| * Exchange request must be made within 3 days of package
arrival * You must have approval of exchanging items. * Shipping charges both ways are at your expense. Simply E-mail us at info@bellodorecandle.com and tell us what scent you would would like to exchange and which scent you would like to exchange it for. * Each item must arrive back in ORIGINAL UNBURNED condition. * Your new item is for the same price as original and not a new sale price |
| Samples
We are sorry but we cannot offer samples at this time. Here is why: We pride ourselves in offering an affordable highly scented candle. The cost for us in making the candle is quite high due to the high cost of the fragrance oil, the most expensive ingredient of the candle and that we make it so highly scented. Therefore we have to keep our costs down in other areas in order to keep the cost down for the customer. |
| DISCLAIMER
Bell'odore Candle LLC is NOT responsible for damage, loss, or injury due to lack of care and /or attention when burning our candles. For your safety, all purchased candles come with candle care tips, burn safety information and warning labels to ensure that your candle burning experience is both enjoyable and SAFE. Bell'odore Candle's maximum liability to you is the amount that you paid for the product. Your purchase from Bell'odore Candle signifies your acceptance of the above information and policies. Please take the time to read the candle care and safety and burn tips information and as always...Please burn with care! |
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| STORE FRONT We do not have a walk up store front. Our internet site is open 24 hours 7 days a week and we pride ourselves in shipping out your order quickly. We also sell a limited selection of our scents at Los Banditos West Restaurant 2335 West Mason Street Green Bay, WI Located right in the entrance. |
| SHIPPING We strive to use the most cost effective shipping option available and DO NOT charge a handling fee to keep your costs down. We use USPS Priority Mail or UPS as our shipping carriers and choose whichever carrier will be less expensive for our customers. |